Change Management Developer (ADKAR)

US-DC-Washington DC
3 weeks ago
Job ID
# Positions
Information Technology

Job Description

Location: Washington, DC (near Union Station)

Job Title: Change Management Developer (ADKAR)



The position will support our client in the effort of preparing our client for change. Through the use of the ADKAR model this role will support the development of communication, user experience modeling, training, and other change management materials related to changes in people, process, environment, and technology associated with IT projects and programs. This role will work to develop associated change management materials to deliver and track transitions across designated client communities. This role will be responsible to maintain timelines, and drive cultural change, to achieve project goals and support organizational strategy while aligning to the client Brand Promise and ROI targets.


The Resource shall assist in analysis support services to include, but not limited to the following:


  • Meet with stakeholders and conduct stakeholder interviews to identify people, process, environment, policy, and technology changes and collaborate in the development of implementation and transition plans to manage change within our client and with our customers and business partners.
  • Identify the necessary communication needs and levels, preferred approach and key indicators for each project or initiative as part of an overall change impact assessment
  • Collaborate with cross-functional teams, unions, and employee groups to understand communication needs, timelines, releases, and key milestones
  • Utilize innovation, creative approaches, multi-media, and continuous improvement models to drive communications, training, education, awareness through innovative content to improve the absorption and adoption of key messages
  • Support the development of tips, guides, FAQs and other documentation to complement training efforts and release/product launches


Required Skills

  • Proven organizational change management experience including stakeholder engagement, leadership alignment, train-the-trainer approaches, knowledge transfer, facilitation, communication/training/marketing plans and materials, workforce readiness, production readiness and benefit realization.
  • Ability to set priorities and multi-task between simultaneous projects in a fast-paced environment
  • Working knowledge of ADKAR, process development, or training development
  • Excellent written and oral communications skills
  • Knowledge of general computer software (Outlook, Excel, MS Word)

This position requires a successful drug screen and background check. To be considered for the position you must be eligible to work in the United States without sponsorship. We do not provide relocation assistance.


Be a Part of the PCN Team

Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success. For open positions at PCN, please visit https://careers-pcn.icims.com/jobs.

PCN is a rapidly growing IT services company


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