Business Analyst

1 month ago
Job ID
# Positions
Information Technology

Job Description


Job Description:

Business Analyst



Philadelphia, PA




Scope of Service:

Our clients billing system, implemented in January 2008, has key functions that remain under development or require additional modification. These applications are time sensitive and could result in delayed or loss of revenue and may have a negative impact on our clients mission of providing quality customer service.

The Business Analyst would assist client management and end users to achieve full functionality of essential processes within the billing environment. Specifically, this team would provide support by helping to efficiently meet the goals, regulations and mandates of the following tasks:

  • Evaluate interface layouts for efficiency and effectiveness; study timings in relationship to collection agency placements and make recommendations or modifications accordingly.
  • Review technical solutions proposed by the billing system developers
  • Act as liaison with business and billing system tech team
  • Work with the business and billing system tech team to reach appropriate solutions that produce a desired outcome
  • Suggest alternate work flow solutions due to system design
  • Act as liaison with third parties’ interfaces
  • Assist in development of work flow process for Utilities Services Tenants Rights Act (USTRA)
  • Serve as intermediate to aid in the timely filing of Bankruptcy Proof of Claims and other Bankruptcy matters
  • Recommend solutions for the migration of a requisite number of eligible accounts from various stages of enforcement to Municipal Court
  • Assist in the development and promptness of referring accounts to multiple third party vendors
  • Attend meetings with business users and billing system tech teams in the role of business advocate
  • Assist in requirements definitions; bridge understanding gap between business and tech team to speed up the implementation schedule
  • Create test case scenarios
  • Perform scenario testing; define steps necessary for testing along with expected results, create relationships between test cases and requirements; manage changes to test cases when requirements change; track results, and measure progress
  • Assist in the review of system functionality and tech team deliverables
  • Review functionality of the payment agreement system for bugs and process improvements
  • Perform Quality Assurance testing to partner with existing QA efforts
  • Review reports and balancing
  • Offer solutions for Zip Check process when anomalies occur
  • Make recommendation for process improvements
  • Advocate for technical needs and enhancements to the billing system
  • Performance testing
  • Verify that goals and business requirements that have been identified are being met
  • Assist business in technical or process issue resolution
  • Assist in reconciliation process between business and third party collection agencies
  • Share in identifying and documentation of red flags
  • Evaluate and assist in managing legacy data after conversion
  • Update and support data warehouse providing user ability to query data as needed
  • Assist in managing vacant property data for identification and eligibility for write-off
  • Perform related work as needed


Technical Requirements:

Successful Business Analyst assigned to this project will need thorough knowledge of the following:

  • BASIS2
  • .NET
  • JAVA
  • IMS
  • Oracle 11
  • VSAM
  • SQL
  • FTP
  • ACH payment format
  • Knowledge of Relational Database Structures



This position requires a successful drug screen and background check. To be considered for the position you must be eligible to work in the United States without sponsorship. We do not provide relocation assistance.


Be a Part of the PCN Team

Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success. For open positions at PCN, please visit https://careers-pcn.icims.com/jobs.


PCN is a rapidly growing IT services company based in Center City Philadelphia.  We support our customers in over 20 countries and strive to be the top DDI managed service provider in the world. Visit our website www.PCN-inc.com for more information.


Equal Employment Opportunity Policy Statement

PC Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PC Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.


PC Network expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to perform their job duties may result in discipline up to and including termination. 


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